Politique de confidentialité

1. Data controller

The person responsible for processing personal data collected on the Urbenetic site is:

2. Personal data collected

Urbenetic may collect personal data when you browse the site, use a form, click on a contact button, communicate with us via WhatsApp, Instagram, Facebook, e-mail or any other communication channel, request a demonstration, subscribe to a plan or transmit information necessary to configure the service.

Données fournies directement

• First and last name ;
• Adresse e-mail ;
• Telephone number;
• Nom de l’entreprise ou de l’activité ;
• Sector of activity;
• Messages sent to Urbenetic;
• Expressed needs, business requests, objections, preferences or qualification information;
• Information necessary for configuring the AI ​​assistant: hours, services, prices, FAQ, desired tone, response rules, channels used and business instructions.

Data collected automatically

• Adresse IP ;
• Device type, browser and operating system;
• Pages consultées ;
• Navigation date and time;
• Cookie or tracker data, depending on your consent choices.

Payment data

Payments can be processed by secure external providers. Urbenetic does not directly store full credit card numbers. Payment data is processed by the relevant service providers in accordance with their own security and compliance obligations.

3. Purposes of processing

The personal data collected may be used for the following purposes:

• Respond to requests sent via the site or contact channels;
• Understand the needs of the prospect or customer;
• Propose a demonstration, a formula recommendation or a suitable offer;
• Manage the commercial relationship before, during and after the purchase;
• Create, configure and improve the conversational assistants provided by Urbenetic;
• Provide customer support and technical monitoring;
• Send important service-related information;
• Improve the site, the user experience and the quality of responses;
• Ensure the security of the site, prevent abuse, fraud or abnormal use;
• Comply with applicable legal, accounting and administrative obligations.

4. Legal bases for processing

Depending on the situation, the processing of personal data carried out by Urbenetic is based on one or more legal bases:

5. Recipients and service providers

Personal data is mainly intended for Urbenetic and the people authorized to process them within the framework of the commercial relationship, the configuration of the service, support or administrative management.

Certain data may be transmitted to technical service providers strictly necessary for the operation of the site and services, in particular:

• Site host and e-commerce platform, for example Shopify;
• Prestataires de paiement ;
• Messaging and communication tools, for example WhatsApp, Instagram, Facebook, email or Telegram depending on the channels used;
• Outils d’automatisation, de CRM, de support ou de gestion interne ;
• Artificial intelligence or technical infrastructure providers used to generate, process or automate certain responses;
• Advice, accountants, administrative or judicial authorities when required by law.

6. Transferts hors Union européenne

Certain technical service providers used by Urbenetic may be located outside the European Union or process data from third countries.

When such transfers take place, Urbenetic ensures that they are governed by appropriate guarantees, in particular standard contractual clauses, adequacy decisions or any other mechanism provided for by the applicable regulations.

7. Durées de conservation

Personal data is kept only for the period necessary for the purposes for which it was collected, then deleted or archived when its retention is no longer necessary.

8. Vos droits

In accordance with applicable regulations, you can exercise the following rights over your personal data:

• Droit d’accès ;
• Droit de rectification ;
• Droit d’effacement ;
• Right to restriction of processing;
• Droit d’opposition ;
• Right to portability, when this right is applicable;
• Right to withdraw your consent at any time for processing based on consent.

To exercise your rights, you can send a request to: info.urbenetic@gmail.com.

To protect your data, proof of identity may be requested if there is reasonable doubt about your identity.

You also have the right to lodge a complaint with the CNIL if you believe that your rights are not respected.

9. Data security

Urbenetic implements reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure or destruction.

These measures may include, depending on the tools used, limiting access, using secure platforms, protecting accounts, monitoring technical errors, separating internal access and raising awareness of good confidentiality practices.

Despite these measures, no IT system can guarantee absolute security. In the event of a significant incident affecting your personal data, Urbenetic will take the necessary measures in accordance with applicable regulations.

10. Cookies and similar technologies

The Urbenetic site may use cookies or similar technologies to ensure its proper functioning, measure the audience, improve the user experience, secure the site or enable certain features related to forms, payments, contact tools or third-party services.

Some cookies are strictly necessary for the operation of the site. Other cookies, in particular those related to advanced audience measurement, advertising, tracking or certain third-party tools, may require your prior consent.

You can manage your preferences from the cookies banner or the dedicated page: Politique de cookies.

11. Data of minors

Urbenetic services are mainly intended for professionals. The site is not intended to voluntarily collect personal data concerning minors.

If data concerning a minor is transmitted in error, the legal representative may request its deletion by contacting Urbenetic at the address indicated in this policy.

12. Modification of the policy

Urbenetic may modify this privacy policy to reflect changes to the site, services, tools used or applicable regulations.

The last update date indicated at the top of this page identifies the version currently in force.

13. Contact

For any questions relating to this privacy policy or the processing of your personal data, you can contact Urbenetic: