Mentions légales

1. Site editor

This website, accessible at the address https://www.urbenetic.com, is published by:

2. Publication director

The publication director of the site is: João Pedro Jordão Guerreiro.

He is responsible for the content published on the Urbenetic site, in particular texts, commercial pages, presentation information, offers and communications related to the service.

3. Site hosting

The Urbenetic site is hosted by:

4. Presentation of the activity

Urbenetic offers conversational automation and artificial intelligence assistance solutions for professionals wishing to improve the management of their customer requests.

Services may include assistance in responding to messages, qualifying requests, directing you to a reservation, making contact, ordering, paying or transferring to a human when the situation requires it.

The information on the site is provided for informational purposes only. They do not constitute a definitive contractual commitment until any quote, contract, purchase order or payment has been validated.

5. Intellectual property

All elements present on the Urbenetic site, in particular texts, visuals, interfaces, graphics, logos, icons, brand elements, page structures, animations, commercial content and design elements, are protected by intellectual property law.

Any reproduction, representation, modification, adaptation, extraction or total or partial reuse of the contents of the site, without prior written authorization, is prohibited.

Third-party brands, logos, tools, platforms or services mentioned on the site remain the property of their respective owners.

6. Responsabilité

Urbenetic strives to provide clear, accurate and regularly updated information on its site. However, errors, omissions or temporary unavailability may occur.

The user acknowledges using the site under his responsibility. Urbenetic cannot be held responsible for direct or indirect damage resulting from access to the site, its use, an interruption, a malfunction, a technical error or third-party content accessible from the site.

The demonstrations, examples of conversations, promises of improvement or use cases presented on the site are provided for illustrative purposes. Results may vary depending on customer activity, quality of information provided, volume of requests, channels used and configuration implemented.

7. Données personnelles

As part of the use of the site, Urbenetic may collect certain personal data, in particular when the user fills out a form, clicks on a contact button, communicates via WhatsApp, requests a demonstration or makes a purchase.

The data collected may include, depending on the case: name, first name, email address, telephone number, company name, sector of activity, messages sent, needs expressed and information necessary for configuring the service.

For more information regarding collection, use, retention and user rights, see our page: Politique de confidentialité.

User rights

In accordance with the applicable data protection regulations, the user may request access, rectification, erasure, limitation or opposition to the processing of their personal data, when these rights are applicable.

Any request can be sent to the following address: urbenetic@gmail.com.

8. Cookies and trackers

The Urbenetic site may use cookies or similar technologies to ensure its proper functioning, measure the audience, improve the user experience or enable certain features related to the store, payments, forms or communication tools.

Some cookies are necessary for the site to function. Others may require the user's prior consent, particularly when they are used for advanced audience measurement, advertising, tracking or the integration of third-party tools.

For more information, visit our page: Politique de cookies.

9. Contact

For any questions relating to the site, this legal notice, personal data or the services offered by Urbenetic, you can contact us: