How it works
Urbenetic connects your customer messages to an AI configured for your business. She understands requests, responds with your information, prepares reservations and transfers to your team when a human needs to take over.
The customer journey
Urbenetic does not respond randomly. Each conversation is analyzed, guided and followed until the right next step: response, reservation, follow-up or human transfer.
He writes from WhatsApp, Instagram, Messenger, Telegram or your site to request a price, availability, schedule, reservation or information.
The assistant identifies whether the person wants to book, find out a price, ask a question, make a complaint, be contacted or speak to a human.
The AI responds with the services, prices, times, rules, location, availability and limits that you have configured. If information is lacking, it avoids inventing.
The assistant can suggest a slot, ask the right questions, prepare for an appointment, follow up later or transfer the conversation to your team.
Exemple concret
For a barbershop, beauty salon, restaurant or clinic, the assistant can request the desired service, suggest a day, suggest a slot and prepare the appointment confirmation.
Espace de gestion
Messages, contacts, channels, histories, AI summaries and important requests can be tracked from a single management space. You can see what the AI is doing, resume a conversation manually, or pause the assistant when needed.
Automatic restarts
Many customers ask for a price, start a booking or show interest, then don't respond. Urbenetic can help send short, natural and non-aggressive reminders to recover these opportunities.
Human when necessary
If the customer requests a person, if the request is sensitive, if information is missing, or if human validation is needed, the assistant can forward the conversation to your team.
Complete Presence Pack
Urbenetic can also create a web page dedicated to your activity. It can present your establishment, your services, your team, your location, your telephone number and allow customers to request a reservation online.
Choose a service, a professional and a niche.
Mise en place
Bot, plan by sector or web page with reservation.
Services, prices, schedules, rules, channels and desired tone.
The assistant is adapted to your activity and your information.
From your management space, with human control at all times.
Urbenetic helps your business respond more quickly, prepare reservations, follow up on opportunities and keep clear track of your conversations.
