Answer patients. Organise requests. Save time.
Urbenetic helps your clinic answer repetitive requests like a real assistant: appointments, opening hours, address, documents to bring, general information, cancellations, rescheduling and routing to a human when the request is sensitive.
New patient · consultation requested · morning preference · contact details collected
The AI is not there to give a diagnosis.
Urbenetic answers administrative and practical requests. For symptoms, emergencies, medical advice or sensitive cases, the assistant directs the patient to a human professional or to emergency services according to your rules.
A clinic receives many messages that do not always need a human.
Opening hours, documents, booking, rescheduling requests, address, waiting times, preparation, prices for non-medical services or basic information: these requests come back constantly and slow down the front desk.
Repetitive messages
The same questions arrive by phone, WhatsApp, Instagram or contact form.
Incomplete requests
Sometimes the name, the general reason, the availability or the contact details are missing.
Overloaded front desk
The team loses time on simple answers when it should be looking after patients.
It prepares requests before passing them to the team.
The assistant can answer simple questions, collect the necessary information and route to the right action: appointment, callback, front desk, secretariat or a human.
Appointment, rescheduling, cancellation, practical information, document, price or callback request.
First name, surname, contact, preferred time, requested practitioner, general non-diagnostic reason.
The request is prepared for the team, or redirected to a human if it is sensitive.
A clear answer without tying up the front desk.
The AI speaks plainly, reassures the patient and collects the necessary information.
Test it for my clinic →An AI that helps at the front desk, without replacing medical expertise.
Appointments
Collects requests and preferences to make confirmation easier.
Documents
Explains what the patient should bring according to your establishment’s rules.
Opening hours
Answers about hours, address, access, parking and opening days.
Frequent questions
Answers administrative and practical questions, without giving medical advice.
Request triage
Identifies simple or sensitive requests, and those to pass quickly to a human.
Follow-up
Can follow up on unfinished requests, confirmations or reminders according to your rules.
Clinic Plan
A plan designed for clinics, practices and care centres that want to answer practical requests faster and better organise incoming appointments.
Launch offer possible at €119.95/month for the first clinics we work with.
What is included
- ✓ Automatic answers to simple requests on WhatsApp or Instagram
- ✓ Pre-qualification of appointment requests
- ✓ Collects name, contact details, preferred time and request type
- ✓ Answers about hours, address, documents and practical information
- ✓ Safety rules: no diagnosis, no medical advice
- ✓ Handover to a human for sensitive or urgent requests
- ✓ Professional, reassuring tone adapted to your establishment
Your team provides care. The AI organises the requests.
Urbenetic helps your establishment reply faster, collect the right information and guide patients to the right action.