This translation is provided for ease of reading. In the event of any discrepancy, the French version is the reference version.
This policy explains how Urbenetic collects, uses, protects and retains the personal data of visitors, prospects and clients in connection with the use of the site, contact requests, demonstrations, commercial exchanges and the configuration of the automation services.
Urbenetic may collect personal data when you browse the site, use a form, click a contact button, exchange with us via WhatsApp, Instagram, Facebook, email or any other communication channel, request a demonstration, subscribe to a plan or provide information necessary for the configuration of the service.
Payments may be processed by secure external providers. Urbenetic does not directly store full bank card numbers. Payment data is processed by the providers concerned in accordance with their own security and compliance obligations.
The personal data collected may be used for the following purposes:
Depending on the situation, the processing of personal data carried out by Urbenetic relies on one or more legal bases:
The personal data is primarily intended for Urbenetic and for the persons authorised to process it in the context of the commercial relationship, the configuration of the service, support or administrative management.
Certain data may be transmitted to technical providers strictly necessary for the operation of the site and the services, in particular:
Certain technical providers used by Urbenetic may be located outside the European Union or may process data from third countries.
Where such transfers take place, Urbenetic ensures that they are governed by appropriate safeguards, in particular standard contractual clauses, adequacy decisions or any other mechanism provided for by the applicable regulations.
Personal data is retained only for the time necessary for the purposes for which it was collected, and is then deleted or archived when its retention is no longer necessary.
In accordance with the applicable regulations, you may exercise the following rights over your personal data:
To exercise your rights, you may send a request to: info.urbenetic@gmail.com.
In order to protect your data, proof of identity may be requested in the event of reasonable doubt as to your identity.
You also have the right to lodge a complaint with the CNIL if you consider that your rights are not being respected.
Urbenetic implements reasonable technical and organisational measures in order to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.
These measures may include, depending on the tools used, restricting access, using secure platforms, protecting accounts, monitoring technical errors, separating internal access rights and raising awareness of good confidentiality practices.
Despite these measures, no computer system can guarantee absolute security. In the event of a significant incident affecting your personal data, Urbenetic will take the necessary measures in accordance with the applicable regulations.
The public Urbenetic site does not currently use audience measurement, advertising, cart or checkout cookies. Cookies or similar technologies strictly necessary for operation, security or an essential preference could be added at a later stage.
Some cookies are strictly necessary for the operation of the site. Other cookies, in particular those relating to advanced audience measurement, advertising, tracking or certain third-party tools, may require your prior consent.
The details of the current use of cookies are described on the dedicated page: Cookie policy.
Urbenetic services are primarily intended for professionals. The site is not intended to knowingly collect personal data concerning minors.
Should data concerning a minor be transmitted by mistake, the legal representative may request its deletion by contacting Urbenetic at the address indicated in this policy.
Urbenetic may modify this privacy policy in order to reflect changes to the site, the services, the tools used or the applicable regulations.
The date of last update shown at the top of this page identifies the version currently in force.
For any question relating to this privacy policy or to the processing of your personal data, you may contact Urbenetic:
