Terms of service

1. Identification of the publisher

The site and the services are published by:

Joao Guerreiro
Individual entrepreneur, operating under the commercial name Urbenetic
SIREN: 107225443
SIRET: 10722544300012
APE Code: 6201Z
Date of registration with the RNE: 08/07/2026
Address: 12B rue Bigonnet, 71000 Mâcon, France
Contact email: contact@urbenetic.com
Website: https://urbenetic.com

Hosting of the site is provided by OVH SAS. Full information relating to hosting may be set out on the “Legal notice” page.

2. Purpose of the services

Urbenetic publishes a platform presenting digital Agents and offers digital services intended for professionals wishing to improve their online presence, the handling of their customer enquiries and their commercial communication. These Terms cover the use of the site and the services sold directly by Urbenetic; the sale of Agents published by third parties, distribution by partners and the associated payouts are not open to date and will be subject to separate terms before any activation.

The services may in particular include:

• the creation of presentation and/or booking pages;
• the implementation of automated response systems;
• the integration of messaging tools such as WhatsApp, Instagram, Messenger, Telegram or the client's website;
• assistance with qualifying incoming enquiries;
• the preparation of replies, follow-ups, booking requests or requests for information;
• possible access to a management interface or to connected tools.

Urbenetic services are primarily intended for professionals, self-employed workers, local businesses, salons, institutes, restaurants, clinics, tattoo artists, barbers and other companies.

3. Access to the site

The site urbenetic.com is freely accessible to any user with access to the Internet.

Urbenetic endeavours to ensure access to the site and to the services, but does not guarantee permanent, continuous or error-free access. Access may be temporarily suspended for maintenance, updates, technical fixes, incidents, security issues or the intervention of a third-party provider.

4. Subscription to the services

The client may order an Urbenetic offer following an initial contact, a commercial exchange or a quotation. The site does not allow a visitor to complete a purchase online on their own.

Subscription entails acceptance of these Terms, of the displayed price, of the characteristics of the chosen offer and of any specific conditions indicated at the time of the order.

Certain offers may require a phase of configuration, information gathering, validation or onboarding before being fully put online.

5. Prices and payment

The prices of the services are stated in euros, excluding tax or including all taxes depending on the tax status applicable to Urbenetic at the time of invoicing.

The services may be offered in the form of a monthly subscription, a promotional offer, a package, setup fees or a tailored service.

Payment is made by the means offered on the site or communicated to the client. In the case of a subscription, the client authorises the recurring debit according to the frequency indicated at the time of subscription.

Urbenetic reserves the right to modify its prices at any time. Price changes do not apply to ongoing subscriptions without prior notice to the client, save for changes imposed by law, by a technical provider or by a substantial modification of the service.

6. Term, renewal and termination

Unless otherwise indicated, subscriptions are entered into for a monthly term and are automatically renewed at each due date.

The client may request termination of their subscription in accordance with the arrangements indicated on the site, in their client area, in the payment tool used, or by contacting Urbenetic by email.

Termination takes effect at the end of the current subscription period, unless otherwise agreed. No partial refund is due for a period already started, save for a legal obligation or a goodwill gesture decided by Urbenetic.

Urbenetic may terminate or suspend a service in the event of non-payment, abusive use, breach of these Terms, fraudulent behaviour, unlawful use or a request incompatible with the technical or legal capabilities of the service.

Right of withdrawal

Urbenetic services are primarily intended for professional clients acting within the scope of their commercial, craft, professional or self-employed activity.

Where the client acts as a professional, the right of withdrawal applicable to consumers does not apply, unless otherwise provided by law.

If a service is exceptionally sold to a consumer, the rules applicable to the right of withdrawal will be those provided for by the legislation in force, subject to any legal exception relating in particular to the immediate performance of a service, to a tailored service or to digital content supplied before the end of the withdrawal period with the client's agreement.

7. Obligations of Urbenetic and of the client

Obligations of Urbenetic

Urbenetic undertakes to provide the services ordered with care, diligence and professionalism.

Urbenetic is bound by an obligation of means and not by an obligation of result. This means that Urbenetic implements reasonable means to provide a functional and useful service, but does not guarantee a specific number of sales, bookings, messages, customers, appointments or commercial results.

Obligations of the client

The client undertakes to provide accurate, complete and up-to-date information to enable the configuration of the service.

The client remains solely responsible for:

• the information sent to Urbenetic;
• the texts, images, prices, opening hours, services, commercial policies and content published on its pages;
• the compliance of its activity with the applicable regulations;
• the actual management of its customers, bookings, services and payments;
• the human replies given after a handover or manual intervention;
• the use of the tools connected to its professional accounts.

The client undertakes not to use Urbenetic services for unlawful, misleading, fraudulent, discriminatory, abusive or dangerous activities, or activities contrary to the rules of the platforms used.

8. Artificial intelligence and automation

Urbenetic services may incorporate artificial intelligence or automation systems intended to assist the client in handling their enquiries.

The client understands that replies generated or prepared by an AI may require human verification, in particular where the enquiry concerns a price, a booking, sensitive information, a particular case, a commercial decision or an unusual situation.

Urbenetic puts in place rules, instructions and limits to reduce errors, but cannot guarantee the complete absence of errors, misunderstandings, incomplete replies or misinterpretation.

The client remains responsible for the final validation of the essential information communicated to its own customers.

9. Third-party services and integrations

Urbenetic services may depend on third-party platforms or providers, in particular Meta, WhatsApp, Instagram, Messenger, Telegram, artificial intelligence providers, hosting services, payment tools, messaging tools or automation solutions.

The client acknowledges that these third-party services may change their rules, prices, access, APIs, terms of use or features at any time.

Urbenetic may not be held liable for interruptions, restrictions, suspensions, refusals of validation, account limitations, blocks, errors or changes originating from third-party platforms.

If an integration becomes technically or commercially impossible, Urbenetic may propose an alternative solution where this is reasonably possible.

Content provided by the client

The client may send Urbenetic texts, images, logos, links, documents, prices, opening hours, commercial information or other content necessary for the creation of the service.

The client warrants that it holds the rights necessary to use and transmit this content.

The client authorises Urbenetic to use this content solely for the purposes of providing the service, creating the pages, configuring the automations, improving support and performing the service.

Urbenetic may refuse to use content that is manifestly unlawful, misleading, offensive, unprofessional or liable to infringe the rights of a third party.

Intellectual property

The site, the texts, graphic elements, interfaces, methods, structures, content, documents, templates, automations, prompts, configurations, workflows, brand elements and elements created by Urbenetic remain the property of Urbenetic, unless otherwise stated.

The client benefits from a right to use the service for the duration of its subscription or of the service ordered.

Unless specifically agreed in writing, the client does not acquire ownership of the internal systems, methods, automations, prompts, workflows, configuration bases or tools developed by Urbenetic.

The elements provided by the client, such as its logo, its images, its texts and its commercial information, remain its property.

Confidentiality

Each party undertakes to keep confidential the non-public information received in the context of the commercial relationship.

This includes in particular technical, commercial, pricing and strategic information, customer data, access credentials, internal documents, configurations and private exchanges.

This obligation does not apply to information that is already public, lawfully obtained from a third party, required by law or necessary for the performance of the service by an authorised provider.

10. Personal data and GDPR

In the context of the services, Urbenetic may be led to process certain personal data, in particular contact data, messages, enquiries, booking information or data relating to the end customers of the professional client.

Depending on the case, the client may act as controller and Urbenetic as processor, where Urbenetic processes the data on behalf of the client.

The client is responsible for informing its own end customers regarding the use of its contact, booking, messaging or automation tools.

Urbenetic undertakes to process the data only within the scope necessary for the provision of the service, to take reasonable security measures and not to sell clients' personal data.

Additional information must be set out in a separate Privacy policy. Where necessary, a data processing agreement or specific processing clauses may be concluded between Urbenetic and the client.

Security and access

Where access credentials, identifiers, tokens, API keys or connections to third-party tools are necessary, the client undertakes to provide them securely and to inform Urbenetic in the event of any modification, loss, compromise or suspicion of unauthorised access.

Urbenetic implements reasonable measures to protect the access and information received, but the client remains responsible for the security of its own accounts, devices, staff and third-party tools.

Maintenance and development of the service

Urbenetic may develop its services, fix bugs, modify features, add or remove certain options, improve the interface, change technical tools or adapt its offers.

These developments may be necessary in order to improve the quality of the service, comply with regulations, adapt to third-party platforms or maintain security.

Urbenetic endeavours to limit the impact of maintenance operations on the use of the service.

11. Limitation of liability

Urbenetic may not be held liable for indirect damage, loss of turnover, loss of customers, loss of opportunity, damage to image, business interruption, errors in the client's internal management or consequences linked to improper use of the service.

Urbenetic may not be held liable for decisions taken by the client on the basis of the information, automations, suggestions or messages generated.

Urbenetic's total liability, should it be incurred, is limited to the amount paid by the client for the service concerned during the three months preceding the event giving rise to the damage, unless otherwise provided by law.

Force majeure

Urbenetic may not be held liable for a delay or an impossibility of performance resulting from an event beyond its control, in particular a major outage, a cyberattack, an interruption by a provider, a network problem, an administrative decision, a natural disaster, a conflict, a strike, a change of policy by a third-party platform or an event of force majeure recognised by the applicable law.

Testimonials, references and examples

Urbenetic may present examples, demonstrations, simulations, mock-ups or use cases in order to illustrate its services.

These elements are provided for guidance only and do not constitute a guarantee of results.

Urbenetic will not publish the name, logo or specific results of a client as a commercial reference without authorisation where this information is not already public.

Modification of the Terms

Urbenetic reserves the right to modify these Terms at any time.

The applicable version is the one published on the site at the time of use of the service or of subscription, unless otherwise notified to the client.

In the event of a significant modification, Urbenetic may inform the clients concerned by email or by any other reasonable means.

Applicable law

These Terms are governed by French law.

In the event of a difficulty, the parties will endeavour to seek an amicable solution before any legal action.

Failing an amicable agreement, the dispute will be brought before the competent courts in accordance with the applicable rules and, for relations between professionals, before the courts of the jurisdiction of Urbenetic's registered office, unless otherwise required by mandatory law.

12. Contact

For any question concerning these Terms or the Urbenetic services, the client may contact Urbenetic.